For Overseas Customers

Thank you for visiting our store!
We accept orders by overseas customers via e-mail (support@the-secret-bean.com).

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HOW TO ORDER

When you place an order, please enter all the information below on your e-mail.

1.Product URL
2.Color (Please specify for products which have colors variation)
3.Size (Please specify for products which have sizes variation)
4.Quantity
5.Your name
6.Address/Postal code
7.Phone number

[NOTICE]
*We will reply via e-mail with total amount of your order. Please note that the products may be out of stock.
*Please consider carefully before you make an order for sure, since basically, we don’t accept the cancellation.
*You can check the size of our goods on each page.
身幅 = Bust, 肩幅 = Shoulder, 着丈 = Length
*The shipping charge should be paid by the customer.
◆shipping cost◆
We ship the items via EMS. (Express Mailing Service)
The shipping cost depends on the weight and the destination of the package.
see https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
Ex.) goods:1 T-shirt and 1 skirt, destination:Taiwan ⇒ 1,240yen
Please feel free to ask us the shipping costs before you make an order.



Payment method

Please check the total amount in the confirmation e-mail from us and make a payment by PAYPAL. Please pay in 10days, and please let us know via e-mail when your payment is done.

[NOTICE]
*After recieving the confirmation e-mail from us, you will recieve an e-mail from PAYPAL.
*Please make your transferin Japanese Yen.
*We only accept PAYPAL.
*We cannot take responsibility of transmission mistakes.



Delivery

Goods will be shipped in 2-3 business days after confirming your payment.

About the Custom duty
Custom duty may occur when you receive a parcel. We don’t know how much it costs since it is decided by the custom officer in your country. (The custom duty varies depending on each country and the materials of the product.) So that, please pay the custom duty by yourself.
We are sorry for the inconvenience.



Return and Replacement

We take all possible measures to ensure the quality of our products, however, if there is a defective product, please let us know within 3 days after you received the goods.


If you have any questions, please feel free to contact us.

mail:support@the-secret-bean.com

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